How to Handle Angry Callers for Customer Service Success

Whether you work in a call center or provide customer service regularly over the phone, odds are that you've had to deal with a few upset people along the way. Here's the secret for how to handle angry callers and transform the call into a positive experience. We have all had that one customer (or

Utilizing the 5 C’s for Customer Service in the Telecommunications World

Remember these five tips for providing excellent customer service over the phone. It's easy, because they all start with the letter C! In a role that you have to get people to trust and be loyal to your business, it is an uphill battle. We do not have the face to face interaction that retail storefronts,