There are few things better in the customer service arena than achieving first call resolution. Your callers love it and it feels great as a rep to deliver that kind of satisfying customer experience.
First Call Resolution. What a wonderful phrase! It means no worries, for the rest of your days. At
You can say all the right things, but if you aren't saying them in the right way, you aren't providing great customer service over the phone. Follow these tips to deliver an excellent phone experience for your customers.
It is said that about 90% of all communication is nonverbal, but when it comes
A fresh set of 365 days ushers in all kinds of opportunities for growth and development. So how should you go about setting those new year'sÂ resolutionsÂ both personally and professionally?
A New Yearâ€™s resolution is an annual tradition for some people. But how often do they actually follow
After questioning Â several of the Sound Telecom team members, weâ€™d like to share some of our favorite Holiday songs.Â Â Also, don't miss the special treat at the end!
The Holidays are a great time to enjoy pretty lights, delicious foods and spend some time with your family/friends. Another
It would be great to be able to just hand out money any time you want to recognize one of your workers. But that's not always realistic. Here are a few ways you can reward employees without changing the budget.
Praise in the office from a boss to their employee is usually seen in the form