Author Archives: Cheryl LaBaw

About Cheryl LaBaw

 

Cheryl L. LaBaw recently joined Sound Telecom as Director of Customer Relations. She is responsible for maintaining a high standard of service quality through ongoing monitoring and coaching of our call center agents. Cheryl also assists with marketing and social media. Prior to her arrival at Sound Telecom, Cheryl invested over 31 years in the customer care and service areas with United Airlines. She brings a wealth of knowledge and ideas from her experiences there in addition to working over 13 years in their call center. Cheryl’s skills in conflict resolution and customer satisfaction make her an excellent addition to the management team. As a Flight Attendant and Safety Professional she provided a more personal touch to customer concerns and safety issues. Mrs. LaBaw is passionate about health issues and has served her community by volunteering at Swedish Medical Center for three years in the Community Health Education Department. She also supports various youth organizations and child health and welfare organizations.