Having a positive attitude in a call center, (as well as in life in general), makes all the difference. Here's what you can do to boost your attitude and increase your altitude in a call center or any work environment.
Do you know someone that is Â always negative, who has a complaint Â about
Deliverables are something that offers realistic expectations. But what happens when someone fails to meet those expectations?
The question I pose today is: Have you ever been disappointed when your expectations were not met?
I find that many customers are very forgiving on a lot of fronts.
Customers often know when they are being taken advantage of. It is so important to treat each person well.
Customer service is very important in todayâ€™s economy, but the way customers are treated is more important. A customerâ€™s trust is the valued link to repeat business.Â I recently
A higher price doesn't always mean better service, especially when traveling.
I recently stayed at a quaint hotel in Pendleton, Oregon over Labor Day weekend.Â The Â establishment Â is called Knights Inn.Â There's one thing that always turns my head: exceptional service and kind attitudes.
The little things we do at work can have a big impact on our coworkers.
I wear many hats at Sound TelecomÂ and during the course of the day I encounter all manner of situations.Â Just the other day while conducting an exit interview, (one of the many duties Iâ€™m responsible for), I stumbled