Do you have what it takes to deliver a successful customer service experience?
Customer service professionals know that each customer and each interaction are different. Some support experiences are straightforward, simple, and perhaps even enjoyable if the customer you are helping is pleasant. However,
Sometimes, all it takes to separate your company from the competition is great customer service. Here are 10 ways to improve your customer experience and truly set your business apart.
How does a company¬† differentiate¬† themselves from the competition and come out on top?¬† In the same manner an
At Sound Telecom, we recognize some of our call center staff with the Super-Agent Award throughout the year. What does it take to become a Super-Agent? Here's what goes into it.
The cape helps, but supersonic hearing is a must. They have the ability to leap problems in a single bound and obliterate
When you think of Customer Service and Marketing, you usually think of two completely different departments within an organization. But should you? Perhaps ¬†Customer Service and Marketing should actually be working more closely than ever before.
Wow! This idea hit me while writing a piece
A smile, whether in person or on the phone, makes a world of a difference in customer service.
When monitoring agents in the call center environment there are criteria that we look at to assess the quality of the calls. Things like tone of voice, script accuracy, resolution, customer experience,