Author Archives: Brian Gabriel

About Brian Gabriel

Brian Gabriel is Chief Operations Officer for Sound Telecom. He is responsible for managing the daily operations of the Company’s call centers, general operations and Solaxis services division. Brian also manages special projects which include a variety of inbound and outbound customer support programs. Prior to joining Sound Telecom, Mr. Gabriel held management positions with several prominent Internet Services companies including XpenseWise.com and Greatfood.com. Brian started his career in advertising and sales before moving to Washington State. He joined AEI Music in 1995 and supervised their international customer service department and technical support call centers. Brian received a Bachelor of Arts degree in Journalism with a minor in Spanish languages from San Diego State University. Brian teaches adult education at his church and actively supports Christian ministries.

Can you transfer a prepaid phone number?

Posted on May 17, 2013 by Brian Gabriel

Yes, you can. Mobile Number Portability (MNP), also known as Local Number Portability (LNP) is designed to allow users to transfer cell phone, mobile or cloud-based numbers from one carrier to another. While the process to port such numbers differs …

Categories: Answering Service, Telecommunications

What is a landline number?

Posted on May 13, 2013 by Brian Gabriel

A landline number is the same thing as a phone number. A landline is different from a cell phone number because landlines use a metal wire or cable to transfer a voice call while a cell phone uses radio waves. …

Categories: Answering Service, Business, Telecommunications

Can I transfer a land line number to a cell phone?

Posted on May 10, 2013 by Brian Gabriel

Yes, you can transfer a land line to a cell phone! Heck, you can even transfer a cell phone to a land line. Or, to make it really interesting, you can transfer a fax number to a cell phone and …

Categories: Answering Service, Business, Mobile Phone Applications, Technology

What is a contact center?

Posted on May 6, 2013 by Brian Gabriel

A contact center is a place where customer service interactions are conducted. A contact center usually conducts more than one kind of customer service contact. Contact centers are also known as “multi-channel” support centers. The word “channel” refers to a …

Categories: Call Center News

What is a call center?

Posted on April 29, 2013 by Brian Gabriel

A call center is a centralized location where the main goal of all employees is customer service. Customer service in a call center is facilitated through a variety of contact methods such as inbound or outbound phone support, email response, …

Categories: Call Center News
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