About Brian Gabriel

As the Call Center Manager for Sound Telecom, Brian is responsible for overseeing the daily operations and long term success of the company while managing a variety of inbound customer support programs. He also has a hand in taking care of the Solaxis services division. Prior to joining Sound Telecom, Mr. Gabriel held management positions with several prominent Internet Services companies including XpenseWise.com and Greatfood.com. Brian started his career in advertising and sales before moving to Washington State. He joined AEI Music in 1995 and supervised their international customer service department and technical support call centers. Brian received a Bachelor of Arts degree in Journalism with a minor in Spanish languages from San Diego State University. Brian teaches adult education at his church and actively supports Christian ministries.

What is a Call Center? (11 things you should know)

A call center is a business office, building or setting where call agents receive and process large volumes of telephone calls, often for customer service purposes. People, phones, and computers. There are generally lots of each in a call center. A call center is a centralized location where the main

Does an Answering Service Cost More than Hiring a Receptionist?

Using some basic facts, figures, and math, it's pretty simple to determine whether using an answering service or hiring a receptionist costs more. Answering services and in-house receptionists do many of the same tasks and perform similar job functions. Both can benefit your business in many positive

Silent Night: Can my answering service handle calls from non-verbal callers?

A good answering service should be able to take calls from people who are unable to speak and help them as they would any other caller. Some medical and hospice care facilities help patients that are considered "non-verbal." A non-verbal patient is one that can understand spoken language but cannot