Depending on how your answering service charges for short calls, you could get stuck paying extra for wrong numbers and hang-ups.
If you pay for your answering service on a per-call basis, there is a good chance you are over billed for shorter duration calls. This is because you pay the same rate
Texting among healthcare professionals is becoming more and more prevalent, but many are not taking proper measures to remain compliant with HIPAA.
Text messaging is a force of nature. Its use has grown exponentially. In 2017, 560 billion (yes BILLION) text messages were sent each month. The healthcare
There are several things that customersÂ always want.Â Learning what they are is a great start. Figuring out how to consistently meet those demands is the true key to customer success.
CustomersÂ can be needy. They can even be demanding!Â And that is good. That is what makes them customers who
Each of your callers has a destination. How are you going to get them there? Join us on the journey of a call transfer to explore the best options for how to transfer a caller.
So you decide to take a bus ride from Seattle, WA to Portland, OR during the peak of summer. Good for you! Vacations are
Helping an unsatisfied customer is a bit of an art form, but follow these simple steps and you'll be weaving customer experience masterpieces.
How many times have you been an unsatisfied customer in need of assistance? You ask for help, and what do you get?
Why is the customer support agent