Telephone answering services are billed in two ways: By the Minute or By the Unit. Knowing the difference between them will help you choose the right plan for your organization.
Answering services typically bill their customers in one of two ways: Minutes or Units. You'll need to understand how the
A good answering service should be able to take calls from people who are unable to speak and help them as they would any other caller.
Some medical and hospice care facilities help patients that are considered "non-verbal." A non-verbal patient is one that can understand spoken language but cannot
Toll free numbers are cheaper than ever and readily available, but should you use a toll free number for your business?
You've actually just stumbled upon one of the great marketing debates of the 21st century, "Should I get a local or a toll-free number for my business?" There are many sides to the
Training customer service representatives well is imperative for success in a call center environment.
Any successful call center program needs to have well-trained agents to ensure an aspect of great customer service. It's a good thing training a call center customer service rep is easy.
Or is it?
It's important to understand how your answering service handles hold time. Are your callers waiting longer than they should?
Nobody likes to have their calls put on hold but it does happen. Sometimes it's only for a moment, but other times it can seem like forever. So what are the different