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Answering Service and Call Center Q&A: Episode 9

 

People across the USA ask us questions about what our call center and answering services can do to help their organizations. Here’s several of those inquiries along with our responses.

Image of a call center agent taking answering service inquiries

Folks use our Contact Us form to submit their questions about how our answering services work. This blog series takes a look at some of those questions and provides a response. Sure, we reply to the people who ask directly, but we thought that if one person is asking a question like theirs, then there might be others out there who are wondering something similar. Here’s the freshest crop of Answering Service and Call Center Q&A…

“Hi, we are looking for a full-service professional live answer receptionist. Calls would need to be screened, announced and connected to school staff. Messages will be taken if needed and forwarded to university staff. Does this sound like something you can provide?”

It sounds like you’d be a great candidate for our virtual receptionist services. We work with several universities in a similar manner to the way you described. We can field your calls, screen unwanted callers, and provide a live transfer to your staff. If a message needs to be taken we can certainly do that and make sure it gets to its intended recipient in a timely manner.

“We are seeking a solution for after hours and weekend answering services where messages would be translated from Spanish to English. Can you do that and email or text those messages to the appropriate company personnel?”

We sure can! Bilingual answering services are right in our sweet spot. Our agents are fluent in Spanish and English so we can take great care of your callers in whichever language they prefer. Then we’ll text or email (your choice) your messages in English to the right person in your company.

“Hello, I’ve got a real estate company that has a low call rate for now, but will gradually rise as we increase our marketing. Are you a pay per minute answering service and can your plans be scaled based on our call volume?”

This is a great two-part question. First, yes, we are an answering service that operates on per minute billing. That is mostly an industry standard these days, but there are a few other types out there. You can learn more about answering services by the minute vs by the unit here. Second, the answer is yes again. We work with dozens of companies that we handled just a few calls a week for when they were in startup mode. As they grew their business and their call levels increased we helped them out by scaling their plan to fit their needs. Helping businesses grow and succeed is one of our favorite things to do!

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