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Monthly Archives: July 2012
Your Telephone Answering Service Can Help Turn Leads into Clients
When I am researching a service or product I want to buy, generally I make a short list of potential sources. Then I start calling them. When I take the time to call someone, I don’t know about you, but …
Categories: Answering Service, Business, Sales and Marketing
What is the difference between a “virtual” answering service and a “live” answering service?
What is the difference between a “virtual” answering service and a “live” answering service? Nothing! Answering services normally operate in virtual environments. A virtual environment is really nothing more than the application of computers, telephony and the internet to provide …
Categories: Answering Service, Call Center News
Helpful Fraud Prevention Tips from Your Friendly, Courteous, Professional Telephone Answering Service
Sound Telecom is a leading nationwide provider of telephone answering, call center and unified communication services. It’s friendly, courteous, and professional staff represents your company the way you want it represented, with your messaging, your branding, and your mission. It’s …
Categories: Answering Service, Business, Call Center News, Technology
What is the difference between a call center and an answering service
Call centers are located in tall buildings while answering services are located in short buildings. Ok. Just kidding. Call centers, for the most part, all look the same. They are located in buildings. They are filled with cubicles and computers. …
Categories: Answering Service, Call Center News
Auto attendant or live agent answer?
You have finally decided to use a telephone answering service to enhance your customer service image. Good choice! Of course, you want your calls answered by a friendly, professional and courteous telephone answering service agent. But are there any advantages …
Categories: Answering Service, Business, Voicemail
