Start Chat
Monthly Archives: June 2012
Stand up ambition!
Wouldn’t it be great if your employees jumped out of their chairs and asked you for additional responsibilities? Wouldn’t it be great if they looked you in the eye and asked, “How can I grow with this company?” Why don’t …
Categories: Answering Service, Business, Call Center News
Make it Easy on Yourself – Put Your Telephone Answering Service on Auto-pay
We are all looking for ways to run our businesses more efficiently, more economically, and more effectively. Sometimes that means looking at the processes and procedures we have in place that are usually overlooked when we’re streamlining. One that is …
Categories: Answering Service, Business
So you are still being harassed by telemarketers.
Last week we discussed spoofing. Spoofing is the ability for a person making an outbound call to change the caller ID on the outgoing call so that the recipient of the call thinks it is someone else. Spoofing is used …
Categories: Business, Technology, Voicemail
Why AI’s are a Call Centers Best Friend
What are AI’s? They are the map of a customer’s account. Simply put it is Account Information. An essential and integral part of a call center that determines the effectiveness of an agent handling a customer’s account. Without AI’s the agent …
Categories: Answering Service, Call Center News, Customer Service
Include Your Telephone Answering Service as Part of Your Business Continuity and Disaster Recovery Planning
In today’s world, the words Business Continuity and Disaster Planning are (or should be) part of your everyday business vocabulary and your overall business plan. Incorporating your telephone answering service as part of your plan shows foresight and caring – …
Categories: Answering Service, Business, Call Center News, Disaster Recovery
