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Monthly Archives: April 2012
SMS Messaging for iPad
So you went and purchased an iPad for all the conveniences of having a laptop computer without he bulk at your fingertips. Now you want to send SMS (text) messages to your friends. With the iPad, there is a …
Categories: Business, Mobile Phone Applications, Technology
Borrow a Page from the Telephone Answering Service Book of Rules
I’ve written about HIPAA, PCI, timely and accurate invoicing. I’ve even tried to entertain you with various telephone answering scenarios from Miss Piggy to Green Acres. What I haven’t shared with you is how the accounting and credit departments of …
Categories: Answering Service, Business, Customer Service
The Importance of Brevity and Call Optimization
Essential components for a call center to ensure efficiency are brevity and call optimization.. These elements are also essential to providing excellent customer experience. At Sound Telecom we expect professional, friendly, courteous representatives answering calls. This, by the way, offers …
Categories: Answering Service, Call Center News, Customer Service
Analyzing Your Telephone Answering Service Invoice
We’ve talked a few times about ensuring that your telephone answering service creates and mails accurate and timely invoices to you. Let’s talk about those invoices from the customer’s perspective. Do you know what to look for on your invoice? …
Categories: Answering Service
How to conduct a proper phone interview – Part 1 of 3
Conducting a phone interview with a potential candidate is an absolute necessity. Why? In 15-minutes you can make critical screening decisions without wasting your time or theirs. Phone interviews can reveal an enormous amount of information about potential candidates. You …
Categories: Business, Call Center News, Human Resources, Sales and Marketing
