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Monthly Archives: March 2012
HR Visibility in a 24/7 Telephone Answering Service-Phase Two
We talked about Human Resources as an ideal service department. Serving our fellow employees in those areas of policy, benefits and job descriptions is pretty obvious. One not so obvious service that I’d like to cover here is helping our …
Categories: Answering Service, Business, Customer Service
How to forward your voice mail to your email
Voice mail messages are typically stored as analog .wav files. This is basically an electronic version of a sound wave. Voice mail systems, for many years, would record an incoming message and make that available to the user on a …
Categories: Business, Technology, Voicemail
How to Forward Calls with iPhone
Using an iPhone one can forward calls rather easily with a built in application that no longer requires pressing digits to accomplish this. Simply go into your ‘Settings” icon from the home screen, and press the “Phone” button. From there …
Categories: Answering Service, Mobile Phone Applications, Technology
The Call Center WOW Moment
Ever experienced a WOW moment? WOW moments most often catch the recipient off guard and pleasantly surprised they were fortunate enough to receive a WOW experience. Many customers in this growing movement expect to be wowed. If a loyal customer’s business is to …
Categories: Answering Service, Call Center News, Customer Service
Sound Telecom Announces Shannon Duncan as Mountain States Regional Sales Associate and Office Manager
Sound Telecom Announces Shannon Duncan as Mountain States Regional Sales Associate and Office Manager Proven customer service professional takes charge of Mountain States Sales Region and Office for Sound Telecom, a leading nationwide provider of telephone answering, call center and …
Categories: Press Release
