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Monthly Archives: February 2012
January 2012 Newsletter
In this issue: Customer of the Month – United Cerebral Palsy of Oregon and SW Washington Employees of the Month – Stephanie Winkler and Miranda James What’s New – Please welcome Shannon Duncan Quote of the Month January 2012 Newsletter
Categories: Newsletter
Sound Operating Policies and Your Telephone Answering Service
Companies usually have sets of policies, procedures and processes in place which help them function, help them comply with legal rules, regulations and requirements, help them treat all employees fairly and equally, and help them deliver the best quality service …
Categories: Answering Service, Business, Call Center News
Continuing the Conversation of the Telephone Answering Service and Accurate and Timely Invoicing
Your telephone answering service is like a musical composition. And, when all the instruments are precisely timed, tuned, and expertly played, the sum of its individual parts will sound like music to your ears. But if the parts are not …
Categories: Answering Service, Business, Customer Service
I Can Hear You Smiling When I’m Calling
When monitoring agents in the Call Center environment there are criteria that we look for as far as the quality of that call, service and experience the customers receives. Today, I’d like to discuss the importance of a smiling voice …
Categories: Answering Service, Customer Service
How to use video conferencing
Video conferencing is an exciting technology that allows people to visually connect over great distances. I know that my kids love it because they get to see their grandmother every weekend and she lives 1,500 miles away! Business professionals are …
Categories: Business, Customer Service, Technology
