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Monthly Archives: December 2011
Sound Telecom – Let’s Chat!
In this day and age, self service is what people are looking for. Gone are the days of full service gas stations and retailers are finding that more people are embracing the idea of buying something online without sales associates to …
Categories: Answering Service, Call Center News, Customer Service
Is Your Telephone Answering Service Up a Tree?
Remember the show Green Acres? This picture is when Oliver gets his first phone call. The tricky part is that his phone was installed on the top of a telephone pole, so he had to climb up every time he …
Categories: Answering Service, Business
Is your answering service accurate?
You pay monthly service fees to your answering service. So what are you paying for? After your phones are forwarded, after the calls are answered and processed, after everything is said and done you are paying for an accurate answering …
Categories: Answering Service
Is Neutral the New Normal? Not at Sound Telecom
Have you ever been on the receiving end of a phone where the customer service operator sound bored, sad, tired, indifferent, unenthusiastic or detached? In a call center environment that can be the kiss of death for any call. The …
Categories: Answering Service, Customer Service
Are your telephone answering service operators…professional?
The word “professional” is defined by Webster’s as “characterized by or conforming to the technical or ethical standards of a profession (2) : exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.” So ask yourself, is your answering …
Categories: Answering Service
