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Monthly Archives: December 2011
Answering Services bring Holiday Cheer!
Don’t let the Grinch steal Christmas. And don’t let voice mail steal your customers and sales prospects away, either! A professional live answering service is available 24/7/365. That means: Christmas Day New Years Eve Thanksgiving Black Friday (not really a …
Categories: Answering Service
How Does VOIP Work?
Before explaining how VOIP works, I first must explain what VOIP is. VOIP is short for Voice over Internet Protocol, meaning sending voice transmission over the internet. This bypasses traditional telephone systems and allows users to talk to each other …
Categories: Business, Technology
Is Your Telephone Answering Service Prepared?
Prepared for what? You may ask. Anything. Here is a useful checklist free for your use: Is your telephone answering service prepared for: Any natural disaster Electrical Outage Gas Shortage Employee Shortage Your Business Growth and increased service needs Your …
Categories: Answering Service
The Phone Keeps Ringing
…and ringing …and ringing …and ringing Do you know how long you wait for a person to answer your phone if it rings 5 times? About 30 seconds. It takes about 6 seconds to complete a single ring cycle. But …
Categories: Answering Service, Customer Service
Your Attitude determines your Altitude; the importance of a positive attitude in a Call Center environment
Do you know anyone that’s always negative, complaining about just about everything? It doesn’t matter whether it’s their work life, a personal situation or life in general, they are down and often bring people around them down too! Frankly speaking, …
Categories: Answering Service, Call Center News, Customer Service
