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Monthly Archives: November 2011
Gain Sales with 24 Hour Telephone Answering Service
Have you ever thought about the business you might be missing after business hours and weekends? Are those callers going to your competitors if you’re not there to take the calls? If you’re using voice mail, have you ever noticed …
Categories: Answering Service, Business, Customer Service
How quickly is your phone answered?
Does it matter to a business owner how quickly the phones are answered? It certainly does if you like happy customers. When you hire a professional telephone answering service you need to ensure that your provider can quickly answer all …
Categories: Answering Service, Customer Service
The Customer Call Center Experience
In our monitoring efforts we strive to ensure that our call center agents are providing quality service, as well as providing our customers the best customer experience possible. By having our agents focus on the experience they go through several …
Categories: Answering Service, Call Center News, Customer Service
Employees and Excellence at Sound Telecom
For the past few blogs, I have been focusing on the client’s perspective in terms of giving excellent customer service on each and every call. But I have been remiss in the single most important aspect of the overall customer …
Categories: Answering Service, Business, Customer Service
Make Sure your Telephone Answering Service Keeps Pace with your Business
Your telephone answering service is an extension of your business. Think of it as one of your strategic partners. As your business needs change, evolve, and grow – so should your answering service. Just as you make a detailed analysis …
Categories: Answering Service, Call Center News, Customer Service
