Make every day Earth Day with eco-friendly business practices like using an answering service to keep your company green.
Every year, companies find more and more ways to go green. Running a business that does all it can to stay environmentally friendly is good for the planet but also good for your
Not offering bilingual phone support means your business is unable to connect with a massive customer segment. But there's no reason that should be the case when professional bilingual answering services are available.
Fact: more Spanish-speaking people live in the United States than Spain - 45 million
Do you have what it takes to deliver a successful customer service experience?
Customer service professionals know that each customer and each interaction are different. Some support experiences are straightforward, simple, and perhaps even enjoyable if the customer you are helping is pleasant. However,
Someone has put in a lot of work to get prospective customers to contact your business. Make sure you're not wasting opportunities to capture good leads and build your sales pipeline.
Chances are, you have put some serious thought into how you could get more customers. In fact, according to statistics
Answering services and call centers have been around for decades, but they are a part of an industry that is continually changing. Here's a brief history of how call centers got started and how far answering services have come since then.
Approximately 40 years ago, airlines and the hospitality industries