Some businesses in the United States outsource their call center work overseas in order to save money. But is it really worth it considering all the issues that inevitably ensue causing the customer service aspect to suffer?
Itâ€™s easy to understand bad telephone branding and what not to
We can't all be morning people, so use these five fresh ideas to help yourself wake up earlier and get your day off to a great start.
If you're like me, you just can't understand morning people. They are a true enigma. How anyone can simply pop out of bed before it's even light out and kick
It's nothing but bad news if one of your accounts gets hacked. The best way to prevent that from happening is to use a great password. Here are some things to keep in mind when you set yours and one unique way to come up with a really great password.
Passwords are used frequently to authenticate
Twitter is probably the most common place for people to voice their complaints about automated answering systems. And it's understandable, because those things can be a huge pain for any caller.
It's happened to all of us. At one time or another, you've called a business and gotten
Inspired by the classic song, having the eye of the Service Tiger means building your business on a foundation of truth so that it stands the test of time.
We've all heard the famous "Eye of the Tiger" song performed by the American rock band Survivor. It was written when Sylvester Stallone