Is Customer Service the New Marketing Tool?

  When you think of Customer Service and Marketing, you usually think of two completely different departments within an organization. But should you? Perhaps  Customer Service and Marketing should actually be working more closely than ever before. Wow! This idea hit me while writing a piece

Sample Franchise Answering Service Script

  When you team up with an answering service for franchises, it's so very important to get the scripting right. Have a look at this sample franchise answering service script to put you on the path to a great live support plan. Answering service scripts for franchises can come in all different

How to Forward Your Voice Mail to Your Email

  It's not only possible to forward your voice mail to your email, but it is actually easy and advisable as there are plenty of benefits to connecting your messages. Before you learn how to forward our voice mail to your email, here's a little background information to help it all make sense.

July 2016 Newsletter and Customer Survey

  The Sound Times July 2016 Newsletter   In this issue: Customer Survey On The Blog Mobile Moment Connect with us on Twitter Read it here: The Sound Times July 2016 Newsletter If you don’t already receive The Sound Times via email each month and would like to, please subscribe