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How to conduct a proper phone interview – Part 2 of 3
Part 2 - Establish ground rules with applicant and schedule the meeting time
Now that you have your list of questions, contact the applicant and set up the meeting ground rules and schedule a convenient time. Tell your applicant that the meeting is to be limited in time duration and that the scheduled
Categories: Business, Human Resources
Reminder Services via Your Telephone Answering Service
Some telephone answering and call center companies offer a great, probably under -utilized, service known as Reminder Services.
Reminder Services are a great way for the medical community to reach out to patients to remind them of upcoming appointments. Reminder services are a great tool to help
Categories: Answering Service, Customer Service, Uncategorized
How does a Virtual Receptionist work?
A "virtual receptionist" is an actual receptionist. The difference is only location. Virtual receptionists don't sit in your office; they sit in ours.
Companies turn to outsourcing to cut back on the expense of in-house receptionists, administrative and customer service staff. Choosing the correct
Categories: Answering Service
An Answering Service Can Increase Your Conversion Rates
Everyone knows that the Internet contains almost every piece of information on any topic that someone may be looking for, but some people still value the information that they receive from speaking to a live person. This is why businesses should be encouraged to use a 24/7 answering service. This will
Categories: Answering Service, Sales and Marketing
The Buddy System in the Call Center
Recently I learned that our operations department implemented a “buddy system” to assist the new hire agents in becoming acclimated to their new work environment. I thought to myself, what a novel idea and began to see all the possibilities of what could come from this union of co-workers. My
Categories: Answering Service, Customer Service, Human Resources
