Telephone Answering Service Technology Can Be Your Friend

Posted on May 20, 2013 by Sydney Morgan Diamond
A lot of technology can be our friend.  All kinds of gadgets and gizmos to keep us entertained, even mesmerized at times (which can be good or bad really I suppose). A lot of technology is a waste of time too.  I mean, really...who needs an app on their phone to read a comic book?  And if you're
Categories: Answering Service, Call Center News, Technology

Can you transfer a prepaid phone number?

Posted on May 17, 2013 by Brian Gabriel
Yes, you can. Mobile Number Portability (MNP), also known as Local Number Portability (LNP) is designed to allow users to transfer cell phone, mobile or cloud-based numbers from one carrier to another. While the process to port such numbers differs by carrier there is one common denominator for all:
Categories: Answering Service, Telecommunications

True or False – The Top 10 (mis)conceptions of call centers

Posted on May 16, 2013 by John Dubay
  There are a number of misconceptions about call centers these days – many of them left over from the heyday of early outsourcing.  I started with the Top 5 last week, this week I’m picking up where I left off to address the next five top conceptions/misconceptions of call centers I
Categories: Call Center News, Outsourcing, Technology, Telecommunications

Auditing and Analyzing Your Telephone Answering Service Invoice

Posted on May 15, 2013 by Sydney Morgan Diamond
Analyzing your invoice form your telephone answering service should not require an education in advanced mathematics.  And the language should be clear and common enough that you don't need to be a programmer to decipher any techno-jargon that may be on the invoice, or accompanying metrics and statistical
Categories: Accounting, Answering Service

Making Call Center Incentives About Your Agents!!!

Posted on May 14, 2013 by Neri Luria
A little competition never hurt anyone, Right? So some call center competition is always good! I have found that the more effective competitions are the ones created by the agent’s direct supervisor. Why?  Because the supervisor works day in and day out with their agents.  So they know what motivates
Categories: Answering Service, Bilingual Answering Services, Call Center News
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