Your small business has an opportunity to make a big splash this Small Business Saturday. Are you prepared to make the most of it?
Every year, big businesses launch Black Friday sales that continue to creep their way deeper and deeper into the Thanksgiving holiday. Since many of these businesses also
Remember these five tips for providing excellent customer service over the phone. It's easy, because they all start with the letter C!
In a role that you have to get people to trust and be loyal to your business, it is an uphill battle. We do not have the face to face interaction that retail storefronts,
Is your telephone answering service provider properly training their agents? It's beneficial to understand how your live answering partner trains their receptionists.
The issue of quality in training should definitely come up in your conversations with answering service providers. If you are shopping
Beware of answering services that employ agents who are pleasant by day, but transform into horrific customer service reps duringÂ the night shift.
If you are one of the many businesses that has gone the route of partnering with a telephone answering service, chances are you have listened to at least
Awarded inclusion in Clutchâ€™s Top Inbound Voice & Call Center Service Providers press release, Sound Telecom has been assessed as a leader in four categories: inbound appointment setting, virtual receptionist, order processing, and answering services.
Clutch is a B2B market research firm covering