So you've got call centers and answering services, but how can you tell them apart? Here's what you need to know to differentiate between the two.
It's very easy to tell the difference between a call center and an answering service. Call centers are located in tall buildings while answering
The Sound Times September 2016 Newsletter
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There are a couple different variations when it comes to the roles that call center agents play. So what does a semi-dedicated agent do in the call center?
A semi-dedicated call center agent is one who is trained to work on several different customer accounts simultaneously. They take calls on more
It's so important to maintain a work-life balance and knowing how to be more productive can help you find an equilibrium.
Many of us spend far more time at the office than necessary. Sure, you might have a job that looks something like a standard 40 hour work week, but you're working more than 40
When it comes to the customer experience for your callers, you've got options. So which should you choose, an auto attendant or answer with a live agent. Well, it depends...
You'veÂ finally decided to use a telephone answering service to make your life easier and enhance your customer service. Good