Your Telephone Answering Service and PCI Compliance

Posted on February 21, 2012 by Sydney Morgan Diamond
PCI compliance.  We’ve all heard of this.  We know it has something to do with credit card information protection.  But do we really know what it means? Well, it actually is PCI DSS, the friendly acronym for Payment Card Industry Data Security Standard.  This standard is designed to protect
Categories: Answering Service, Business, Call Center News

Quantity vs. Quality in the Call Center Part II

Posted on February 20, 2012 by Cheryl_LaBaw
Last week we left off talking about the “balance” that is needed to create harmony between quantity and quality. The ingredient is efficiency. That brings to mind a question? Does efficiency in a call metric produce a better product? Only when looking at the big pictures will the subject matter become
Categories: Answering Service, Call Center News, Customer Service

Why You Should Be Concerned about HIPAA Compliance and Your Telephone Answering Service

Posted on February 16, 2012 by Sydney Morgan Diamond
We talked briefly, a couple of weeks ago, about the myth surrounding the so-called “HIPAA Certified Company”.  Company 'certification' doesn’t exist.  We discussed this particularly with regards to the telephone answering service industry. Well, the question came up:  Why should I even be
Categories: Answering Service, Call Center News

Quantity vs. Quality in the Call Center Part I

Posted on February 14, 2012 by Cheryl_LaBaw
There’s a tug of war going on between quantity and quality on the call center floor. Which of the two reigns supreme? Of the two, which is more important? The number of calls taken in a prescribed time or the manner in which the call center agent answers the calls. Let’s look take a look and see
Categories: Answering Service, Call Center News, Customer Service

How to use VOIP with iPhone

Posted on February 13, 2012 by James_Rader
Have you ever noticed that towards the end of your billing cycle on your iPhone, you are rushing to get through calls to conserve your minutes? How would you like to make free calls from your iPhone using your data plan? This could also save you money on international roaming as well. This is possible
Categories: Answering Service, Mobile Phone Applications, Technology
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