What is the difference between a call center and an answering service?

So you've got call centers and answering services, but how can you tell them apart? Here's what you need to know to differentiate between the two.   It's very easy to tell the difference between a call center and an answering service. Call centers are located in tall buildings while answering

September 2016 Newsletter

The Sound Times September 2016 Newsletter   In this issue: Featured Article: How Traveling Can Make You Better At Your Job On The Blog SuperAgent of the Month: Brianna Biondolillo Connect with us on Facebook Read it here: The Sound Times September 2016 Newsletter If you don't already

How to be More Productive and Achieve Work-Life Balance

It's so important to maintain a work-life balance and knowing how to be more productive can help you find an equilibrium. Many of us spend far more time at the office than necessary. Sure, you might have a job that looks something like a standard 40 hour work week, but you're working more than 40

Auto Attendant or Live Agent Answer?

When it comes to the customer experience for your callers, you've got options. So which should you choose, an auto attendant or answer with a live agent. Well, it depends... You've  finally decided to use a telephone answering service to make your life easier and enhance your customer service. Good