Answering Service and Call Center Q&A: Episode 5

  All around the United States, people submit their answering service or call center inquiries to us about how we can help their business. Here's some of those questions along with our answers. We roll on with the most recent entry to our blog series that answers questions that are submitted

April 2016 Newsletter

  The Sound Times April 2016 Newsletter   In this issue: Featured Series: Answering Service and Call Center Q&A On the Blog Customer Referral Program Connect with us on LinkedIn Read it here: The Sound Times April 2016 Newsletter If you don’t already receive The Sound

Your Attitude Determines Your Altitude: The Importance of a Positive Attitude in a Call Center Environment

  Having a positive attitude in a call center, (as well as in life in general), makes all the difference. Here's what you can do to boost your attitude and increase your altitude in a call center or any work environment. Do you know someone that is  always negative, who has a complaint  about