Best of the 2016 Sound Telecom Blog

2016 was another great year for the Sound Telecom Blog with lots of awesome articles. Here's several of the more popular posts that got lots of attention. With 2017 just around the corner, we thought we'd take this opportunity to look back over our blog activity from 2016 and remember some of the

Silent Night: Can my answering service handle calls from non-verbal callers?

A good answering service should be able to take calls from people who are unable to speak and help them as they would any other caller. Some medical and hospice care facilities help patients that are considered "non-verbal." A non-verbal patient is one that can understand spoken language but cannot