How to use VOIP with Android

Posted on January 31, 2012 by James_Rader
Do you have a cell phone plan that limits the number of phone call minutes you can use every month? Are you always going over your minutes? Did you know that you can talk on your phone as long as you like, and never be charged a minute of usage? Since many smart phones are like little computers, you
Categories: Business, Mobile Phone Applications, Technology

How to record a professional voice mail greeting

Posted on January 30, 2012 by Brian Gabriel
There are several ways to give your voice mail a professional-sounding and "crisp" image. Of course, the content of what your voice mail greeting says is very important, too. So be sure to prepare your message in advance. Too many people try to "wing-it" and then the greeting sounds less-than-professional. Step
Categories: Business, Sales and Marketing, Technology, Voicemail

Call Control? What does it really mean?

Posted on January 26, 2012 by Cheryl_LaBaw
In days gone by, when I was an active member of the call center population.  I remember being told “control the call.”   I also asked myself, "What does that mean?" and "how do I do that!"  I'm sure you've asked the same question if you've struggled with this issue.   Those who've become proficient
Categories: Answering Service, Call Center News, Customer Service

Avoid these 3 voice mail mistakes

Posted on January 25, 2012 by Brian Gabriel
I found three additional voice mail mistakes that folks commonly make. Be sure to avoid these! Failure to do research - Lazy sales reps leave lazy voice mails. Reps don't even have an inkling about the nature of the business conducted by the prospect he is leaving a message for. Do you research in
Categories: Business, Sales and Marketing, Voicemail

“Team Communication” How important are the Monthly meetings

Posted on January 24, 2012 by Cheryl_LaBaw
Communication is an essential tool for any company, group, and organization. It is the life line that ties individuals, departments and organizations together in one accord.  Communication allows us to convey information that will direct the direction of the company, its vision by expressing the goals
Categories: Answering Service, Business, Call Center News
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