Make Your Message Count [How Your Brand Can Send More Effective Messages]

Take note if your business uses text messages to communicate with your audience. This is how you can make your messaging strategy far more effective. Editors's Note: This post was submitted by guest blogger, Ken Rhie. Enjoy! When you do the work of creating a messaging campaign, you want to make

What is a Call Center? (11 things you should know)

A call center is a business office, building or setting where call agents receive and process large volumes of telephone calls, often for customer service purposes. People, phones, and computers. There are generally lots of each in a call center. A call center is a centralized location where the main

How Smaller Companies Can Leverage the Power of Inbound Call Center Services

When small businesses harness the power of an inbound call center support team that caters to their unique requirements, the results are always of the successful variety. When we think of call centers, we often think of large, warehouse-sized rooms filled with cubicles staffed by anonymous agents

Does an Answering Service Cost More than Hiring a Receptionist?

Using some basic facts, figures, and math, it's pretty simple to determine whether using an answering service or hiring a receptionist costs more. Answering services and in-house receptionists do many of the same tasks and perform similar job functions. Both can benefit your business in many positive