Flame, a rock band worth noticing!

by Aanderson 19. February 2010 01:28
When I first started to learn about Lexington Center I was inspired by the story of Flame. Flame is a rock band made up of people with developmental and physical disabilities. It started in 2005 as a Lexington recreation program and is now an innovative supported employment program.I feel good knowing that my job, in a small part, has helped companies like Lexington Center save money for more important things, like Flame. [More]

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Family owned company is still in business after 90+ years

by Aanderson 29. January 2010 15:20
In a time when companies are folding under left and right, it is nice to know that a small, family owned plumbing company is still in business after 90+ years. A company that has gone through four generations and a world war; a company that has watch as water heaters turned electric and clawfoot tubs morphed into built-in tubs. [More]

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Disaster Recovery Services-A robust nation-wide strategy that will keep your organization online

by Aanderson 27. October 2009 06:23
Is your organization ready when disaster strikes? Do you have a business continuity plan? Can you even stay in business, serve your customers and protect your employees when unexpected emergencies arise? The fact is that every organization needs a continuity plan. Disaster recovery is a critical are... [More]

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HELPING AGENTS THAT DON’T HELP THEMSELVES.

by Aanderson 4. September 2009 06:25
How to take a special interest in your employee’s well being, even when they aren’t taking the time to do that for themselves. [More]

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Small Business Owners Save Money Using Answering Service Providers

by Aanderson 11. June 2009 08:55
We have watched for years as small business owners struggle to keep up with our ever changing world. One stop shops like Fred Meyers eliminate the need to have specialty shops. As a child I would often join my grandparents as they ran errands. A trip to the post office to send their mail, a stop... [More]

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How Monitoring and Training Can Lead to Consistently Great Customer Service

by jRader 20. May 2009 09:15
I have been in the call center business for over 13 years. In that time frame I have seen everything from poor to excellent customer service. I have found that the biggest factor in consistently getting excellent customer service is to make it habitual. By habitual, I mean doing things the same way ... [More]

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Three Ways Small Business Owners can Cuts Costs Now!

by Aanderson 14. May 2009 03:08
The economy is suffering and nobody is feeling it more than small business owners.  Customers are out there and they want and need to spend money. Services providers like plumbing and HVAC companies are required to keep people healthy and happy. Medical emergency services are needed to keep o... [More]

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Answering Service, Call Centers and Event Planning

by mlabaw 14. May 2009 02:31
Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 ... [More]

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Google.com goes down Tuesday May 2009 around noon PST

by Jason LaBaw 12. May 2009 06:46
It appears that Google www.google.com went down today Tuesday May 12th 2009 (5/12/09). Google's homepage was inaccessible today. Why is this important. I've never seen it happen have you? It seems that is was down for about 15 minutes that I noticed. If you can confirm this please ... [More]

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Plumbers and Answering Service

by mlabaw 6. May 2009 08:48
Plumbers are needed 24x7x365. Most of the time Plumbers are needed when an emergency strikes. When that happens the Plumber needs to make sure that they have a system in place to handle to potential emergency call. A lot of them use Cell Phones and Voicemails which do not cut the clients need for ... [More]

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About Sound Telecom

Sound Telecom provides customized, cost-effective solutions that achieve your specific answering service, call center, and virtual office needs.

Founded in 1986, Sound Telecom is a privately owned and operated company providing telephone answering, inbound and outbound call services, unified communications (through it’s Solaxis division), and paging services for customers throughout the U.S. and British Columbia, Canada.