Utilizing the 5 C’s for Customer Service in the Telecommunications World

Remember these five tips for providing excellent customer service over the phone. It's easy, because they all start with the letter C! In a role that you have to get people to trust and be loyal to your business, it is an uphill battle. We do not have the face to face interaction that retail storefronts,

Is Your Answering Service Staffed by Werewolves?

Beware of answering services that employ agents who are pleasant by day, but transform into horrific customer service reps during  the night shift. If you are one of the many businesses that has gone the route of partnering with a telephone answering service, chances are you have listened to at least