Start Chat
Can you transfer a prepaid phone number?
Yes, you can.
Mobile Number Portability (MNP), also known as Local Number Portability (LNP) is designed to allow users to transfer cell phone, mobile or cloud-based numbers from one carrier to another. While the process to port such numbers differs by carrier there is one common denominator for all:
Categories: Answering Service, Telecommunications
True or False – The Top 10 (mis)conceptions of call centers
There are a number of misconceptions about call centers these days – many of them left over from the heyday of early outsourcing. I started with the Top 5 last week, this week I’m picking up where I left off to address the next five top conceptions/misconceptions of call centers I
Categories: Call Center News, Outsourcing, Technology, Telecommunications
Auditing and Analyzing Your Telephone Answering Service Invoice
Analyzing your invoice form your telephone answering service should not require an education in advanced mathematics. And the language should be clear and common enough that you don't need to be a programmer to decipher any techno-jargon that may be on the invoice, or accompanying metrics and statistical
Categories: Accounting, Answering Service
Making Call Center Incentives About Your Agents!!!
A little competition never hurt anyone, Right? So some call center competition is always good! I have found that the more effective competitions are the ones created by the agent’s direct supervisor. Why? Because the supervisor works day in and day out with their agents. So they know what motivates
Categories: Answering Service, Bilingual Answering Services, Call Center News
What is a landline number?
A landline number is the same thing as a phone number. A landline is different from a cell phone number because landlines use a metal wire or cable to transfer a voice call while a cell phone uses radio waves. A landline phone is also known as a "hard wired" phone line because there is a physical connection
Categories: Answering Service, Business, Telecommunications
