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Bilingual Call Center ServicesInbound and Outbound in Spanish and English

Final Call Center

Your call center is the handshake of your brand. This is where your customers get to be face-to-face with your business. It is crucial to maintain a high level of friendly professionalism while guiding clients or potential customers through a call. Sound Telecom has a whole utility belt, tool box and entire shop full of bilingual call center services that are ready to go to work for your company. Let us help you build a business base that the world will be excited about interacting with. Our experienced agents are standing by on United States soil, ready to be your voice in both English and Spanish.

There are two different parts of a bilingual call center. The inbound side takes care of all the people who contact your business. The outbound portion is where you reach out to customers and potential clients by calling them. Read on to learn about how each component  of a bilingual call center can be incredibly valuable to your brand. 

Inbound bilingual call center services must always mesh with your brand, and that is exactly what we are here to do. When customers call your number, they are able to enjoy an experience that directly reflects the personality of your company in the language they speak. So, whether you are looking to enhance your sales, develop a loyal following, or work on customer retention, Sound Telecom is excited about teaming up with you to customize your perfect inbound bilingual call center no matter what industry you are in. Just a few of the many inbound bilingual call center services we can customize for your business include:

  • Appointment setting: let our agents save you time while we schedule engagements based on your calendar
  • Order processing: grow your company 24/7 while we receive and process customer orders
  • Help desk: allow your customers to have access to great service and support around the clock in their native language

Outbound bilingual call center programs are crucial to the success of your business, but only if they are done right. We can help you with that. Just like with our inbound calling, we learn all about your company so that it is impossible for the public to tell the difference when speaking with one of our well-trained agents in English or Spanish. Flexible staffing adjustments, big and small projects, and enduring programs are all handled with the same quality and care that you can expect from a Sound Telecom bilingual call center. A few examples of outbound bilingual call center services include:

  • Lead generation: increase prospective clients bilingually that your sales team can transform into customers
  • Sales: our agents can contact your existing customers with special offers to generate more business
  • Market research: find out everything you need to know from a diverse population to become the best business you can be

Build your business and enhance your brand with Sound Telecom bilingual call center services that are customized to serve your customers and your company in both English and Spanish.

We provide nationwide service and can assist you no matter where you live. Feel free to browse our directory.