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Towing Answering Service

Live agent answering support for the towing service industry

When people need a tow, it is not a time when they are prepared to wait around more than they have to. In fact, if the police department needs a tow truck, they simply won’t wait at all. Voicemail is not an effective way to get messages to your dispatchers and drivers. If you are using voicemail to respond to customers, you are probably losing business. Potential customers are far more likely to go with the services of towing companies who quickly answer the phone and have a live person they can speak with. This is where a Sound Telecom towing answering service comes in and provides prompt, courteous service that will help you thrive in the towing industry.

  • Police and Sheriff
  • Motor Clubs
  • Specialty Towing calls

We understand how crucial immediate service and quick dispatch are for the success of your towing business. That is why a Sound Telecom towing answering service provides you with 24/7 coverage of your phones so that you never miss a call or an opportunity to serve customers. Highly trained USA based agents handle each call in a professional manner that reflects your towing business. They speak with callers and accurately record messages with the details you need to get your on-call towing truck where it needs to be. We’ll be sure to capture:

  • Name
  • Number
  • Car location
  • Year, make and model
  • License plate
  • Towing destination
  • Motor club information
  • Police dispatch information

From handling overflow calls during the day to maintaining a consistent image after-hours, Sound Telecom towing answering services include the following features:

  • Live Operator Service: USA based agents answer all calls around-the-clock while determining types of calls, generating towing leads, providing price quotes, status updates, and more
  • Emergency Call Handling and Patching: receive important and emergency calls immediately based on your specifications
  • Custom Message Delivery: accurate messages are delivered to you just the way you want them – phone, email, voicemail, fax, cell, online, pager, live operator
  • Web-based On-Call Schedule Management and Rapid Dispatch: eliminate the headache of maintaining extensive on-call lists with real-time management options that make sure your on-call personnel get where they need to be when they need to be there
  • Personal Access: save time with 24/7 access to your account where professional representatives can answer your questions and help you make any necessary changes

Give us a call to find out how we can build you a customized towing answering service that will help you better serve customers and capture more chances to grow your business.

We provide nationwide service and can assist you no matter where you live. Feel free to browse our directory.