Small, Medium, and Large Business Services

Outsourcing your business answering services and call center needs to Sound Telecom and our USA based agents makes sense no matter what size your company is.

For small businesses, we offer friendly and courteous 24/7 answering services to ensure you never miss a single opportunity and to help you project a professional image. Trusting your calls to Sound Telecom will enable you to concentrate on your core business and eliminate the concern of losing potential or existing customers because they cannot reach you when they need to. You got into your business for a reason. Focus on that and let us handle your phones so you can keep growing. Here are four of the best features of an answering service for small businesses.

Larger companies and corporations benefit from our extensive investments in technology, methodologies and people along with our industry expertise, which adds up to better results at a lower cost than in-house solutions. We maintain a consistent brand image for your phones so that your customers experience a consistent and professional interaction with your company every time.

Sound Telecom business answering service is available nationwide and includes:

• Professional, highly trained, live operators that answer calls exactly the way you want and handle everything from routine calls to emergency dials
• Customized call routing procedures based on individual specialties and requirements along with reliable call screening and dispatch
• Status updates and accurate message relay
• Voicemail options for non-urgent issues
• 24/7 online access to account information and messages

When you use a business answering service that is built specifically for your company, you are making sure that your customers get to speak with real people and that your messages are getting to the right people at the right time. Everyone who interacts with your company, no matter if it a small business or a large business, deserves to have an exceptional experience. Brand your phones and give your company an edge with a Sound Telecom business answering service.