Live answering support puts service back into property management

Quickly respond to emergencies and keep your properties filled with happy tenants. Fire, flood, blood and ice - we are there to ensure your tenants receive the immediate, and professional service, no matter what time of day it is. Our experience in assisting property management companies with their calls enables you to better serve your current customers and potential clients.

When your callers ring you, they need to talk to a live person and that is exactly what a property management answering service provides. We become an extension of your on-site staff and work with you to build an answering program that reflects consistency and professionalism any time the phone rings. Round-the-clock service keeps vacancies at a minimum and your current residents will remain happy.

Enhance your ability to serve with a property management answering service that includes:

• Multilingual Live Operator Service: experienced agents answer 24/7 and can serve your callers in their language
• Maintenance and Emergency Dispatch: based on your instructions, we will know what constitutes a true emergency and we will follow your protocols precisely
• Lead Generation and Appointment Booking: our USA based operators understand the importance of capturing accurate information from prospective clients so you will never miss another opportunity to show a vacant property
• Customized Message Delivery: receive messages the way you want them – email, cell, voicemail, fax, online, pager, live operator
• Web On-Call Management: easily manage your entire maintenance team’s schedule online and determine who gets calls when and in which order all in real time

Take your service to a new level by teaming up with Sound Telecom. Property management companies who collaborate with us are able to enjoy the satisfaction of knowing they are covered around-the-clock, and their callers experience customer service that actually listens to their needs and gets something done about it. Get those vacancies filled and take care of your tenants with a Sound Telecom property management answering service.