Live Agent Answering Support keeps your customers from going down the drain

Every time your phone rings, it is your chance to lock in on a new customer or serve an existing one, which will bring them back time and time again. But for that to happen, that phone has to be answered. Callers who are sent to voicemail are not only a toss-up for whether or not they leave a message, but they are going to most likely keep calling plumbers until they find someone to talk to. And who are they going to choose to do business with? Probably not the company they left a voicemail with when they have someone on the line who can solve their plumbing issues much quicker.

When plumbing companies work with Sound Telecom to develop a customized plumbing answering service, every one of your calls will be answered by professional, courteous USA-based agents. These live operators will consistently portray your brand image at all hours of the day and night. So, whether you are an independent plumber or one of the large plumbing companies, we can help you handle calls so that you can take great care of your customers and grow your plumbing business.

Whatever your needs are, Sound Telecom can create a customized plumbing answering service for you that offers:

• Live Operator Service and Call Patching: get your calls answered 24/7 by real people who can deliver superior customer service
• Emergency Call Handling: receive your most important calls immediately
• Custom Accurate Message Delivery: well-recorded plumbing messages are delivered to you in exactly the manner you specify – cell, voicemail, email, online, pager, fax
• Web-based On-Call Schedule Management: eliminate the hassle of maintaining extensive on-call lists with real-time management by phone, fax or online
• Customized Call Routing and Rapid Dispatch: messages and calls get to the right person at the right time so that you can have the right people where they need to be when customers have needs
• Personal Access: you can manage your plumbing answering service account any time of the day with a professional representative who will help you with whatever you need

Plumbing businesses thrive on opportunities. Never miss another chance to build your business and serve your customers by working with us to build a plumbing answering service that perfectly complements your company.