Heating, Ventilation and Air Conditioning Support Services

Each time your phone rings, an opportunity is on the other end. Nearly every business in the HVAC industry now supports customers 24/7. You need to stay competitive so we offer live answer support programs designed to keep your business viable. HVAC companies all know that every caller is the chance to quickly respond to new or existing customers. But if you aren’t picking up the phone every time it rings, sales are being missed and chances to develop lifelong customers slip away. Customer will not wait for you to respond to voicemail. They will simply call your competitor. When an emergency arises, nothing speaks to a higher standard of service than talking to a live person who is responsible and ready to resolve issues. Give your customers the quality of service they deserve people and allow Sound Telecom to help grow and support your business. 

• Live Operator Service: providing 24/7 coverage, live agents give callers a real person to talk who can determine the type of call, generate leads, relay quotes and HVAC status updates
• Emergency Call Handling: receive urgent and important calls immediately so you can stay on top of business
• Custom Message Delivery: get your accurate HVAC messages when you need them and the way you want – voicemail, text, cell, email, fax, pager, or live operator call
• Web-based On-call Schedule Management and Rapid Dispatch: eliminate the hassle of maintaining extensive on-call lists while making sure your personnel get where they need to be when they need to be there
• Personal Access: save time and hassle with 24/7/365 access to professional reps who can answer your questions and help you make changes to your HVAC answering service account

You are busy, but that doesn’t mean you ever have to miss another call. Join forces with Sound Telecom and together we can build an HVAC answering service that not only professionally brands your phones, but will also help you better serve customers and earn new ones.