Hospice and palliative care with dignity and respect

Hospice and palliative support is delicate by nature. Each day and every client presents unique situations and challenges that can be difficult to keep up with around the clock. Sound Telecom understands what every hospice care organization has to deal with and we offer the perfect combination of personal attention, professionalism, and industry experience required to handle this unique type of support.

Hospice patients need an efficient liaisons between families, and hospice care providers. Care providers are challenged with the medical, emotional and spiritual needs of their patients. That is why effective communication must be at the cornerstone of each care-based operation. Sound Telecom hospice answering service agents manage each call with respect and sensitivity as they accurately record necessary information and immediately dispatch the message to the right person at the right time. In order to assist you in providing exceptional care, each agent is HIPAA trained and compliant to ensure the detail of your calls remain private and secure.

Hospice support for every need

Sound Telecom offers a variety of support measures to help you keep your patients healthy, happy and safe. Our focus on the medical industry has made us a leader in the field since 1986. We provide support to

• Nursing care services
• Medical social services
• Physician services
• Spiritual services
• Home-aid services
• Volunteer care services
• Occupational care services
• Respite care services
• Bereavement support services
• Medical equipment support services
• And other customized programs

Count on effective call handling

• Live Operator Service: constant service from hospice answering service agents who can provide help on a 24/7 basis
• Customized Message Relay Procedures: efficient service based on customized call procedures that direct each call based on the type of hospice, medical, or urgent care situations that arise
• Convenient Message Delivery: receive and deliver your accurate hospice messages the way you want – cell, voicemail, text, email, fax, pager, or live operator call
• Web-Based On-Call Schedule Management: eliminate the hassle of maintaining extensive on-call lists
• Personal Access: save time and hassle with 24/7/365 access to professional reps who can take care of your hospice answering service questions and help you make changes to your account

Put your trust in a Sound Telecom hospice answering service, and we will be there with you to help your hospice care organization deliver the kind of service and assistance that your clients and their families can rely on.