Live New York, NY answering services that are always friendly, professional, and courteous.
Live answering support is second-to-none. When customers are greeted by a knowledgeable agent who is ready to assist, it makes your business absolutely shine. At all hours of the night and day, Sound Telecom is available to handle your critical support calls. Build your business and build your brand image by providing reliable, responsive live assistance to your callers. They will thank you with loyal patronage.

Our USA-based agents are professionally trained and consistently monitored to deliver a world-class customer service experience during every interaction. We invest in cutting-edge call center technology in order to properly resolve every possible circumstance that arises. Solving unique customer service challenges is our mission! It is our pleasure to talk to you and understand how best to serve your organization and your important customers.

The benefits of using Sound Telecom’s live answering services
Live answering is just the beginning. There are a number of extra benefits and features available to you from Sound Telecom. Your business is our priority. We want to help solve problems so that you can grow and experience peace of mind. Our answering service features include:

• 24 x 7 x 365 Availability: extend your hours and minimize costs with round-the-clock phone coverage
• Secretarial Services: Enjoy friendly, professional secretarial coverage all day, every day. you’re your virtual secretary is only a call away
• Live Call Answer, Screen and Transfer: our answering service agents will answer your calls in a friendly, professional manner, let you know who is calling before transferring, and prioritize your calls to ensure you receive the most important calls first
• Advanced Call-Forwarding: we can seamlessly route your calls wherever you want (home, office, cell or other wireless device)
• Flexible Call Handling and Overflow Coverage: have calls processed according to need based on criteria specified by you and ensure each call is answered professionally and effectively even during peak call volume times
• Customized Message Delivery: get your messages the way you want them – email, PDA, text-to-cell, pager, voicemail, fax, live operator transfer, even online message access and more
• Service Dispatch: Be assured that service, emergency, and technical support personnel get critical messages when and where they need them so they can respond immediately
• Appointment Scheduling: increase efficiency, reduce costs and enhance customer satisfaction with 24 x 7 x 365 appointment scheduling with real-time, online schedule management
• Multilingual Services: translation coverage in over 200 native languages to ensure your entire caller base is covered
• Web On-Call Scheduler: save time and improve efficiency with the ability to access and maintain your support personnel’s on-call schedules through any internet connection
• Wake up Calls: ensure you or your employees wake up on time when you absolutely have to be there
• Voice Logger: maintain quality control of your calls with immediate access to all of your recorded calls and evaluate Sound Telecom’s call handling processes
• C.L.E.A.R.: Client Listen with External Audit and Review: Ensure your calls are managed properly by listening (anonymously) to live operator calls in real-time simply by dialing into your account
• Web Portal Access with Unified Reports: tap into current and archived messages, run call detail reports, listen to recorded calls and more from any internet connection. Manage service schedules and keep your finger on the pulse of your live answering services
• Message Database Backup: Enjoy peace of mind knowing your account-related data and messaging information is safe and secure. We perform regular database backups to ensure that critical account information is never lost even if your business is affected by a catastrophic event. Our continuous backup systems allow us to quickly and effectively restore your service after an outage, minimizing your downtime.