Healthcare Answering Services

Proudly and professionally serving the special needs of the Medical and Healthcare industries

Sound Telecom provides members of the Medical and Healthcare industries with HIPAA-compliant, 24x7x365 telephone answering services that ensure every call you receive is handled accurately, professionally and securely. Sound Telecom’s medical answering service team has the expertise and industry-leading technology to manage any type of call – from routine office messages to urgent care calls – efficiently and effectively. Our live operators assist your callers after hours, during holidays and weekends, in emergencies – anytime you cannot be available. Trust Sound Telecom to provide your patients and callers with the service they deserve no matter when they call.

Sound Telecom’s expert nationwide healthcare answering services include:

• Live Operator Service: professional operators handle routine and emergency calls with the utmost professionalism and care, 24x7x365
• Personalized Greeting: Our agents will answer your calls with your personal greeting
• Urgent Call Handling: receive urgent calls rapidly based on the type of emergency
• Reliable Call Screening & Transfer: trained agents will screen your calls and transfer based on your protocol
• Multilingual Answering Service: serve all of your callers with answering services in 200 different languages
• 24/7, Toll-Free Medical Message Center: access your messages when it’s convenient for you

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Receive the right messages at the right time and place

As your medical answering service provider, our job is to help you deliver the care and attention your patients and staff require. Our experienced operators will handle your calls with speed and precision, ensuring each message contains the information you need. Sound Telecom’s medical answering services include prompt delivery of your messages in the form you prefer, including direct verbal relay, convenient text messages, email, fax or cell phone, pager and other wireless devices.

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Safe, secure and compliant

In your business, you have to align yourself with business partners that are as serious as you are about regulatory compliance and patient confidentiality. Sound Telecom follows strict policies and procedures to ensure we stay in compliance with Health Insurance Probability and Accounting Act (HIPAA) and other regulatory requirements. To ensure your patient’s personal and financial information remains safe and secure, our medical answering service center is protected using the latest security technologies.

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Entrust your calls to an industry leader with extensive medical answering service experience

Serving the medical community since 1986, Sound Telecom understands the special telephone answering service needs of the healthcare industry. We handle calls for healthcare clients of all shapes and sizes – from independent practitioners to some of the largest medical facilities and associations. Regardless of who our client is, we treat each call with the same level of urgency and professionalism required. And because we appreciate how valuable your time is, we continually search for innovative products and services that offer flexibility and convenience. You can count on Sound Telecom to serve you and your patients – 24 hours a day, every day.  Contact us today to see how we can help you.

Call Sound Telecom Today: 1.800.557.1550

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We provide nationwide service and can assist you no matter where you live. Feel free to browse our directory of Healthcare Answering Services

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