AUTOMATED REMINDER CALL SERVICES

Reliable Automated Reminder Call Services You Can Trust

Automated Reminder Call Services

Don't allow your busy schedule to prevent you from making critical reminder phone calls to your scheduled appointments. Use Sound Telecom’s Automated Reminder Call Services to ensure all of your customers are contacted. The best way to ensure appointment follow through is to place a friendly reminder call. But do you really have the time to make all those important calls yourself? Now you don't have to worry because Sound Telecom's Automated Reminder Call Services make it easy.

Stop paying your staff to spend valuable hours making outbound calls to scheduled customers. Most of your calls end up in a voice mail system anyway. Sound Telecom will automate the reminder call process entirely and send a customized voice mail message to your customers. Just upload your appointment schedule list into our easy-to-use web portal, chose which pre-recorded greeting you want customers to hear, schedule your message delivery and press SEND. You’re done! Sound Telecom automatically delivers your personalized messages directly to your customers with an incredibly high degree of successful completion.

Our advanced automated voice mail delivery system ensures message delivery no matter if your customer answers the phone or not. Our system delivers directly to your customer’s voice mail system. And what’s more, we offer complete accounting and tracking of all delivered and non-delivered voice mail messages. You will be able to see in fine detail how effective your reminder campaigns are and in real time. Our automated reminder service web portal is available 24 hours-a-day so you can upload your scheduling lists any time that it is convenient for you:

• Web-based appointment reminder management
• Customized,  personalized voice mail greetings recorded by YOU
• Complete tracking and real-time web reporting
• Flexible delivery scheduling with web control
• "Opt Out" list management included
• "Instant Connect" call connection service

Our "Instant Connect" call connection service allows your customers to “press 1” to be connected directly to your office, to your scheduling assistant or to your Sound Telecom telephone answering service. Customers can now make real-time changes and updates to their appointments. Sound Telecom shows you how to use the tool and then you can use it as much or as little as you need to. We work on your schedule so that your customers don’t miss their schedules.

Immediately Lower Your No-Show Rates Today!

Sound Telecom can automate multiple calls to ensure that each of your patients is contacted and an accurate reminder is delivered.

Automated Medical Reminder Calls

Missed appointments cost time and money and only create frustration and more work for everyone involved. Missed appointments decrease access to care for other important patients. Struggling with unpredictable schedules and office volumes often leads to overbooking. Patients and staff members can become quickly dissatisfied. Your cost of doing business rises. Missing medical appointments is becoming more common each day, especially with young adults. Don’t allow missed appointments to increase your administrative workload while decreasing profits. Relying on your staff to make appointment reminder calls is time consuming, expensive, and may often require overtime. Put your employees to work on profitable business and let Sound Telecom handle your appointment reminder calls by automating them. Keep your phone lines open and your office running smoothly. Sound Telecom can deliver an automated medical reminder service that will change the way you do business.

• Reduce no-shows
• Increase profits
• Create peace of mind
• Free-up administrative staff
• Focus on important projects
• Provide better care for walk-in patients

Better Assist Your Patients Today!

Most patients approve of receiving automated reminder calls. This is not considered an inconvenience; rather, you will improve your customer service image with appreciative customers glad of receiving a friendly reminder.

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SENIORS, HOSPICE AND HEALTHCARE WORKERS AND PEOPLE WITH MEDICAL NEEDS

Remembering to take daily medication can be a burden for seniors and those with special medical needs. When complicated or rigorous dosing routines that must be followed to the letter are involved, even hospice and health care workers can find it difficult to keep up. Sound Telecom’s prescription reminder service is here to assist you with daily medical routines. Our robust medication reminder systems help patients and loved ones stick to their important medical schedules. No medication reminder system can guarantee that individuals will take their medication but Sound Telecom offers you the peace of mind in knowing that a dependable alert system is in place to make the most out of the process. Sound Telecom can help create unique medical reminder call programs to assist with:

• Prescription Refill Reminder Calls
• Medical Dosage Reminder Calls
• Exercise Reminder Calls
• Daily Routine Reminder Calls
• Medical Appointment Reminder Calls
• And more…

Non Compliance Facts:

• 225 million hazardous situations are created each year by non-compliance in the world
• Non-compliance is directly responsible for the admission of 380,000 patients to nursing homes each year, which means 23% of all nursing home admissions.
• In 60% of all nursing home admissions, non-compliance has a more important impact than the person’s actual medical condition.
• Non-compliance leads to 3.5 million hospital admissions annually in the United States.
• In the elderly, 40% of all admissions are due to medication-related problems.
• Non-compliance is the most important single cause for readmission to a hospital.

Medical Non-Compliance is a real issue that must be taken seriously

It is estimated that 1.8 billion prescriptions are filled annually in the United States. Statistics indicate that at least 720,000,000 of these prescriptions are used incorrectly by the patient. The implications of this in a medical, health-care sense are staggering apart from the enormous economic waste involved (Source: Patent Storm). 20 years ago the seriousness of the medical non-compliance problem was fully recognized and research began. Recent studies report that up to 60% of all medication prescribed is taken incorrectly, or not at all. Although the term non-compliance encompasses a wide range of patients, it was noted that the elderly are particularly vulnerable. 90% of elderly patients make some medication errors and 35% make potentially serious errors (Source: Maedica, a Journal of Clinical Medicine. Volume 1, No.3 2006). Some of the reasons why the elderly may have trouble taking their medication correctly involve:

• Physical Barriers: weakness, arthritis, tremors, wheelchair or bedridden patients, difficulty getting up several times a day to take medication.
• Functional Barriers: memory loss (forgetting to take their medication on time), confusion (especially with multiple drugs and complex regimens), insufficient income, multiple pharmacies, solitude.

Medical Reminder services have never been more important. Don’t leave your loved ones at risk.

LIVE REMINDER CALL SERVICES

Sound Telecom offers you dependable Live Reminder Call Services 24/7/365. Live Reminder Call Services work great for medical professionals, health and hospice care workers, on-the-go professionals, students and more. Any time you or your customers have important appointments that cannot be missed, trust Sound Telecom to call you. Our professional, friendly, live operators will contact you according to a reminder schedule you develop. All of our professional reminder call services are tailored to meet your individual needs. We can call you on the day of a medical appointment that you have, or schedule a reminder update hours or days in advance. The choice is yours. If you have customers or patients that must be called on a regularly scheduled time-table, then Live Reminder Call Services can work for you:

• Pre-scheduled, regularly occurring events
• Medical Dosage Reminder Calls
• Exercise Reminder Calls
• And more…

Sometimes, the personal touch is exactly what you need. Put Sound Telecom’s Live Reminder Call Services to work for you!

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Call Sound Telecom Today: 1.800.557.1550

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