Telephone Answering Services – Industries Served
Providing answering services for a wide range of industry verticals every day
Sound Telecom has been developing customized, cost-effective answering service solutions for professionals and businesses in a wide variety of industries since 1986. Whatever your business and telephone answering service needs, you can trust us to exceed your expectations. Below is a select list of the industries our clients represent, along with a brief explanation of how we help individuals in those industries. If you don’t see the industry you’re looking for, give us a call to discuss your specific needs and how we can help.
Doctors, Nurses and Healthcare Professionals: Sound Telecom provides HIPAA compliant 24x7x365 telephone answering services for all of your calls – from routine office messages to urgent care calls. Our professional agents are trained to effectively handle each call with speed and accuracy, ensuring that each message contains the exact information you need. Our medical messaging service ensures your messages are promptly dispatched. We can place a call directly to a physician or care worker, send messages to pagers, cell phones, email accounts and fax destinations. Sound Telecom makes it easy for you to manage your on-call schedules using our robust web-based scheduling application. , Sound Telecom provides exceptional service and care at all hours of the day or night. Learn More
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Property Management Companies: From answering prospective tenant calls to dispatching maintenance emergencies, Sound Telecom’s property management answering services ensure that your callers receive the immediate service and professional attention they deserve, 24x7. Having worked with property management companies for nearly 30 years, Sound Telecom understands how critical it is that each call be handled with expediency, professionalism and accuracy. We can handle single properties and multiple location configurations. We have the tools and expertise required to carefully manage your varied on-call and after-hours schedules. Because of our proven abilities assisting property management professionals, Sound Telecom has quickly established itself as one of the largest property management answering services providers in the nation with the expertise necessary to handle your specific needs. Learn More.
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Service Contractors (Towing, Plumbing, HVAC, Glass Repair, and more): In the service industry, every time the phone rings, it’s an opportunity to make money or to quickly respond to new and existing customers. Sound Telecom can provide you with 24-hour telephone answering services by live operators that provide prompt, courteous and professional service. Sound Telecom’s service contractor telephone answering services include Live Call Patching, Custom Message Delivery based on call type, Web-base On-Call schedule management, Rapid Message Dispatch, , , Accurate Message Detail and much more. From overflow calls during the day or maintaining a professional, consistent image after-hours Sound Telecom has a solution to meet your specific needs. Learn More about: Towing, Plumbing, HVAC, Glass Repair .
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Veterinary Doctors and Practitioners: Individual veterinary practices and large facilities with multiple Doctors of Veterinary Medicine (DVMs) all benefit from Sound Telecom’s customized veterinary answering service solutions. Sound Telecom handles everything from small to large animals, domestic to exotic, equine and more. Our professional agents are trained to meticulously follow the customized call handling procedures you establish based on animal type or nature of call which results in reliable and efficient call screening and message dispatch. Emergency and routine calls alike are answered with the same level of care and professionalism to ensure your patients and prospects feel comfortable entrusting their beloved pets to you. Learn More.
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Legal Professionals: Legal professionals must always exhibit and maintaining a high standard of service. This is extremely important. Sound Telecom provides 24 x 7 x 365 telephone answering services by live operators trained to handle your calls with the utmost professionalism and accuracy. Our agents can schedule your appointments, screen and dispatch calls according to your protocol, record and send detailed messages wherever and however you prefer, handle all of your email inquiries and secure leads from potential new clients. Don’t allow busy days in court to prevent you from responding to your clients. Allow us to create an every day receptionist solution, manage your overflow calls and maintain a professional after-hours response. Sound Telecom develops customized solutions that will make your legal practice more productive, effective and efficient. Learn More.
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Small, Medium and Large Businesses: Outsourcing your telephone answering services and call center needs to Sound Telecom makes good business sense no matter what size your company is. For small business owners, Sound Telecom offers professional, 24x7 telephone answering services to ensure you never miss a single opportunity to project a professional image. Trust your calls to Sound Telecom and concentrate on your core business needs. Eliminate the concern of losing potential or existing customers because they cannot reach a live person. Small, medium and large businesses will- immediately benefit from our extensive investments in technology, methodologies and people. Our industry expertise will provide for you better results at a lower cost than in-house live response solutions. Learn More.
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Real Estate Professionals: Sound Telecom provides nationwide telephone answering services for real estate agents and professionals that allow you to offer live operator coverage, 24x7x365. In a tight economy every sale counts. There is no reason to lose potential or existing clients because they cannot reach you. Sound Telecom provides immediate and professional live response solutions. In a matter of hours, you can have highly trained agents providing 24 by 7 receptionist, appointment scheduling and messaging services. Each message you receive will be accurate and detailed. All this at a fraction of the cost of hiring in-house staff. Trust Sound Telecom to manage calls for you and your offices. Learn More.
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Medical Supply Companies: Sound Telecom has provided support to medical supply companies for nearly 30 years.We understand how important calls involving medical equipment are – whether from hospitals or patients. Our professionally trained agents will answer each of your calls courteously and will follow your customized call handling procedures step-by-step to ensure that messages are handled correctly. Sound Telecom competently handles complex and extensive after-hours schedules involving multiple technicians. Even more, we give you access to your critical account information 24 by 7 using our Web Portal Suite of services. Sound Telecom offers medical supply companies a bulletproof safety net to ensure every message is delivered promptly. Should your primary on-call technicians prove unresponsive, we will contact any number of backup personnel within a pre-established timeframe. To make your job easier, Sound Telecom is available 24x7x365 to answer your questions and make changes to your account. Learn More.
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Hospice Services: Sound Telecom offers the right combination of personal care, professionalism and industry experience required to handle the delicate nature of calls presented to hospice care organizations. Serving as a sympathetic and efficient liaison between patients, families and hospice care providers, Sound Telecom agents will manage each call with respect and sensitivity, accurately record necessary information and immediately dispatch your messages to the proper facility or care provider in the specific manner you prefer. Sound Telecom offers your callers compassion and professionalism. Our agents are HIPAA trained and compliant to ensure the details of your calls remain private and secure. Learn More.
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Funeral and Mortuary Services: In the funeral and mortuary services industry, compassionate, prompt, and quality service is critical. No matter when your phone rings, Sound Telecom’s courteous and professional agents will handle your calls with the utmost empathy and urgency, providing the answers callers need. Our agents are sensitive to the needs of family members calling to report the passing of a loved one. We are also offer immediate information to those calling for information on viewing times and other ceremonies. Sound Telecom will develop a quality live response presence that meets the specific needs of your funeral and mortuary practice. Funeral directors nationwide trust Sound Telecom to handle their calls efficiently and with the sympathetic and patient professionalism. Learn More.
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Landscape Companies: Sound Telecom understands that landscape service companies and their employees are constantly on the go, making it difficult to answer the phone when it rings. It is of critical importance not to miss an opportunity for more business. Sound Telecom will allow you to hit the ground running by answering your calls live, 24x7x365. We promptly deliver your messages in a way that best suits your needs: text-to-cell, email, pager, fax, or voicemail. We even offer Live Call Patching so you receive your most important calls immediately. Trust Sound Telecom to serve as your personal virtual receptionist., Our professionally trained agents are ready today to screen and transfer calls, relay your messages, obtain new business leads and schedule your appointments so you can focus on growing your business. Learn More.
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