Telephone Answering Service Features
All the Answering Service Features You Need.
If you’re involved in any type of business that requires live answering services, we can deliver a personalized answering services program that will provide your customers with immediate quality day or night.
Sound Telecom offers a rich set of telephone answering service features and proficiencies. We develop highly customized solutions to meet your specific business challenges.
Who Uses Sound Telecom Answering Services
How They Use Us
Answering Service Features from Sound Telecom provide:
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- 24 x 7 x 365 Availability: Extend your hours and minimize costs with round-the-clock phone coverage.
- Secretarial Services: Enjoy friendly, professional secretarial coverage all day, every day. you’re your virtual secretary is only a call away
- Service Dispatch: Be assured that service, emergency, and technical support personnel get critical messages when and where they need them so they can respond immediately
- Appointment Scheduling: Increase efficiency, reduce costs and enhance customer satisfaction with 24 x 7 x 365 appointment scheduling with real-time, online schedule management
- Web On-Call Scheduler: Save time and improve efficiency with the ability to access and maintain your support personnel’s on-call schedules through any internet connection
- Voice Logger: Maintain quality control of your calls with immediate access to all of your recorded calls and evaluate Sound Telecom’s call handling processes
- C.L.E.A.R.: Client Listen with External Audit and Review: Ensure your calls are managed properly by listening (anonymously) to live operator calls in real-time simply by dialing into your account
- Customized Message Delivery: Receive your messages in the manner you choose – by e-mail, fax, text-to-cell, PDA, pager, FTP, and more
- Wake up Calls: Ensure you or your employees wake up on time when you absolutely have to be there
- Multilingual Services: Provide verbal and written coverage in over 200 native languages to ensure your entire caller base is covered
- Web Portal Access: Tap into current and archived messages, run call detail reports, listen to recorded calls and more from any internet connection. Manage service schedules and keep your finger on the pulse of your live answering services
- Unified Reports: Call detail reports and statistics are combined into a single, web-based interface for your convenience. Or choose detailed, customized report development based on your accountability requirements
- Auto Answer/ Revert to Operator: Reduce costs with this extremely effective call screening tool that automatically directs non-emergency calls to voicemail or to an operator after a pre-specified number of rings
- Call Patching (Call Transfer): Live operators will transfer calls directly through to you and your staff at your direction 24 x 7. Integrate round the clock virtual reception services to your complete your customer service response today.
- Message Database Backup: Enjoy peace of mind knowing your account-related data and messaging information is safe and secure. We perform regular database backups to ensure that critical account information is never lost even if your business is affected by a catastrophic event. Our continuous backup systems allow us to quickly and effectively restore your service after an outage, minimizing your downtime.
With Sound Telecom Answering Services You Can:
- Enhance Customer Service
- Increase Sales
- Retain Valuable Customers
- Improve Productivity
- Reduce Stress
- Focus on Your Core Business
Trust the Telephone Answering Service Leader to Handle Your Calls
Sound Telecom has become an industry leader in telephone answering services because we continuously rise to the various service challenges presented to us by our customers. We are committed to maintaining our leadership position by utilizing pioneering answering service technologies that enable our employees to perform their job more effectively and better serve your customers and improve your business.
Sound Telecom understands that human beings answer your calls. Our comprehensive, on-going dedication to agent training and monitoring ensures that professional, experienced and courteous individuals answer your calls every time. This focus has earned Sound Telecom recognition as an excellent service provider within the industry.
Sound Telecom has the industry expertise and rich feature sets required to deliver a world-class, cost-effective answering services program for every type of business. Call us today.
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Call Sound Telecom Today: 1.800.557.1550Request Consultation
We provide nationwide service and can assist you no matter where you live. Feel free to browse our directory.