Brian Gabriel, Call Center Manager
As the Call Center Manager for Sound Telecom, Brian is responsible for overseeing the daily operations and long term success of the company while managing a variety of inbound customer support programs. He also has a hand in taking care of the Solaxis services division. Prior to joining Sound Telecom, Mr. Gabriel held management positions with several prominent Internet Services companies including XpenseWise.com and Greatfood.com. Brian started his career in advertising and sales before moving to Washington State. He joined AEI Music in 1995 and supervised their international customer service department and technical support call centers. Brian received a Bachelor of Arts degree in Journalism with a minor in Spanish languages from San Diego State University. Brian teaches adult education at his church and actively supports Christian ministries.
Derrec Williams, A/R and Credit Manager
Derrec Williams is Sound Telecom’s A/R & Credit Manager and brings over 20 years of customer service, financial services, collections and accounting experience. He was born and raised in Belfair, WA in Mason County where he frequently visits friends and family that are still in that area. Presently residing in Seattle, WA, Derrec joined Sound Telecom in 2009 as the A/R Collections Specialist. In 2012 Derrec was promoted to his current position as the A/R & Credit Manager, managing the Billing department and supervising the current A/R Collections Specialist. In his spare time, he enjoys camping, hiking, spontaneous road trips to new destinations, traveling, concerts, theater, dining out at new restaurants, cooking and spending time with family and friends. Derrec served as a volunteer for Sound Telecom’s support of Habitat for Humanity.
Andrew Tillery, Marketing Director
Born and raised in Oregon, Andrew has now put down roots in Seattle, because he refuses to call anywhere but the Pacific Northwest home. After graduating from Portland State University with a double major in Marketing and Advertising, he spent some time learning Spanish and experiencing all that South America has to offer. It was while he was south of the equator that he uncovered an interest in writing that he strives to develop whenever the opportunity is presented. When Andrew isn't taking care of business at the office or volunteering at Food Lifeline, he is throwing fuel on his fiery passions for sports and the outdoors.
Mark Hill, IT Supervisor
Mark Hill joined Sound Telecom in 2009. During his tenure, he has overseen every position within Sound Telecom's Information Technology Services group. Mark is now Sound Telecom's IT Supervisor. Mark oversees the company's entire IT infrastructure on a 24/7/365 basis. This includes the Spokane, Seattle, and Denver facilities. Mark began his career in project management. He completed his IT degree in Spokane as an ITT Technical Institute graduate where he received a Bachelor of Science in Information Security Systems along with a minor in Networking Infrastructures. Mark is also a United States Navy veteran. He is a regular weight lifter and bodybuilder and enjoys spending time with his family.
Tasha Miller, Customer Service Manager
Tasha Miller has been with Sound Telecom since 2004. She has held many positions including that of a Telephone Answering Service agent, a Supervisor, an On-Call programmer and now she leads the Programming department at Sound Telecom. Tasha’s main duties include oversight of Sound Telecom's Customer Service department, programming new and existing accounts and maintaining great relationships with clients. Tasha maintains an extremely important position within Sound Telecom’s operations as she is a primary contact point for many of our valued customers. Tasha serves her community by volunteering for the Muscular Dystrophy Association.
Michelle Carson, Scheduling Supervisor
Michelle Carson is a seasoned and well-rounded leader who has been an integral ingredient in Sound Telecom’s success since 2002. Michelle has direct oversight of Sound Telecom’s supervisory and dispatch staff. Because Michelle leads by example through hands-on participation in call handling on the front lines she has garnered the respect of her team members and peers. Michelle’s ability to engage and develop her leadership team is a primary focus and one which provides a foundation for future growth.
Miranda James, Training Supervisor
Miranda James serves as Sound Telecom’s Training Supervisor. Since 2012, Miranda has dedicated her professional experience to the growth and success of our company. Her flexibility in being a team member has been displayed in various roles within the organization. She has been instrumental in building out training materials and processes to ensure our representatives are given tools to succeed. Miranda also has excellent administrative skills and keeps a careful watch over staff attendance and other issues related to human resources. As a recruiter for Sound Telecom, Miranda focuses on hiring individuals who are customer-centric and bring long term talent to our call center.
Melinda Howard, Trainer
Melinda Howard regularly displays exemplary performance as a call center agent since coming on board in July 2008. She was often recognized in being a “Sound Telecom Super-Agent” in maintaining World Class Quality on her calls. Melinda’s strengths have led her to be a training resource during the onboarding of new representatives, and she takes great pride in developing team members who are invested in the customer service experience at all levels. Sound Telecom is excited to have her on our Training team and looks forward to the successes she will facilitate in the future.