Our Team
Founder, President
As Founder, President and owner of Sound Telecom, Michael L. LaBaw provides strategic, visionary, management and operational oversight of the Company. In addition to directing Sound Telecomís management team, Mr. LaBaw is responsible for negotiating major contracts, acquisitions and divestitures. He also takes an active role in the sales and marketing strategies of the Company. Prior to founding Sound Telecom in 1986, Mr. LaBaw started his career as a Certified Public Accountant for Grant Thornton and subsequently served in key management roles as an owner or executive for a number of privately held companies. He received his Bachelor of Arts degree in Accounting from Colorado State University. Mr. LaBaw is an active supporter of several youth educational, athletic and Christian organizations in addition to serving as a director on several non-profit organizations. He is currently serving on the boards of Seattle Area Youth for Christ and Girl Scouts of Eastern Washington and Northern Idaho.
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Corporate CFO/Controller
Sydney Morgan Diamond has joined Sound Telecom in March 2008. Bringing over 20 years of financial management with her, Sydney’s background includes CFO/Controller positions in the real estate, construction/engineering, gaming, and services industries. As the Corporate CFO/Controller, Ms. Diamond oversees all financial and administrative service operations for Sound Telecom. She received her Bachelor of Arts degree in Economics from Brown University and her MBA from the University of Chicago. Ms. Diamond and her husband live in the Seattle metropolitan area and are avid supporters of several children’s organizations including First Place and Children’s Hospital.
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Chief Operations Officer
As Chief Operations Officer for Sound Telecom, Brian Gabriel is responsible for managing the daily operations of the Company’s call centers, Sales department and the Solaxis division. Prior to joining Sound Telecom, Mr. Gabriel held management positions with a variety of Internet companies, including XpenseWise.com and Greatfood.com, where he increased consumer satisfaction over 40 percent as director of their inbound call center operation that generated nearly $5 million in annual sales. Mr. Gabriel started his career in advertising and sales before moving to Washington where he joined AEI Music, supervising their international customer service department and call center, which included both sales and technical support divisions. Mr. Gabriel received a Bachelor of Arts degree in Journalism with a minor in Spanish languages from San Diego State University.
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James Rader
Operations Manager
James Rader joined the Sound Telecom Team in September 2006 as the Operations Manager for the Spokane office. His duties have increased and now oversees the operations in our Seattle Call Center as well. His main responsibilities are integrating both offices and managing the multiple platforms that we are currently utilizing. Jim began his career in the call center industry in 1994 and he has been involved in all types of call centers ranging from Outbound Market Research, Fundraising and Answering Services, which have taken him all over the country including Colorado, West Virginia and now Washington. His specialties are account management and strategies and new development implementation. Jim is a hands on type of manager that really digs in to agent and supervisor training and retention. Jim attended Lewis University in Romeoville, IL where he his major was Pre-Med, but quickly found his calling in the fast paced nature of call centers. Jim currently resides with his wife and 4 children in lovely and scenic Post Falls, ID.
Sales Associate
As a sales associate for Sound Telecom, Angelee Anderson is responsible for providing cost effective call center solutions to new and existing clients. Prior to joining Sound Telecom, Ms. Anderson worked as a National Communication Consultant and Implementation Project Manager with LINK Conference Call. She has had many years of experience in the customer service and telecommunications field and is in the process of pursuing a law degree focusing on Business Law. Angelee and her husband currently reside in South King County, along with her 3 children and two dogs.
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Tasha Miller
Account Specialist and Programmer
Tasha Miller has been with Sound Telecom for over 8 years. She has held many positions including that of a Telephone Answering Service agent, a Supervisor, an On-Call programmer and now she leads the programming department at Sound Telecom. Tasha’s main duties include Scheduling, Programming new and existing accounts and maintaining great customer service relationships with clients. Tasha left Sound Telecom in 1999 and moved to Houston Texas for 5 years working as a phone receptionist before returning to Sound Telecom in 2004. Tasha resides in the Spokane, Washington with her 13 year old Border Collie Hamlet.
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